Refund policy
At Pieces of Jake, every item is one-of-a-kind vintage — carefully sourced, inspected, and described in detail so you can buy with confidence.
Before you buy, we encourage you to:
- Review all photos closely — condition, wear, and any flaws are always disclosed
- Check the measurements listed against a similar item already in your wardrobe
- Reach out if you have any questions about fit, condition, or sizing — we're happy to help before you commit
Because each piece is unique and pre-owned, we are unable to offer standard returns or refunds. However, we will always work with you to find a fair resolution in the following circumstances:
Refunds, exchanges, or store credit will be considered if:
‣ The item was misrepresented in the listing — If an item arrives significantly different from how it was described or photographed, we'll offer an exchange or store credit. Pieces of Jake covers return shipping in this case.
‣ There was a fulfillment error (wrong item shipped or missing item in a bundle) — We'll send the correct item if available, or offer a replacement, store credit, or refund at our discretion.
‣ The item was damaged in transit — We photograph every parcel before handover. If your item arrives damaged, we'll work with the carrier on your behalf. Parcel insurance is recommended when selecting your shipping method at checkout.
‣ You've changed your mind after delivery — We understand it happens. We'll consider an exchange or store credit, provided the item is returned in its original condition, unworn. Return shipping is at your cost. Items will be inspected on receipt — worn or damaged items cannot be accepted. Store credit is issued to the original purchase value, excluding shipping and taxes.
In all cases: You must notify us by email with photos as evidence within 48 hours of delivery. Claims made outside this window cannot be considered.